Last updated: May 21, 2026

Arrowsmith Arbor & Grounds respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, or use our services.

By using this website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you choose to provide to us, including:

• Your name
• Phone number
• Email address
• Property address or service location
• Details about the services you are requesting
• Photos, descriptions, or information you send about your property
• Any other information you provide through a contact form, quote request, email, phone call, or message

We may also collect basic website information automatically, such as:

• Browser type
• Device type
• General location information
• Cookies or analytics data

This information helps us understand how visitors use our website and improve the website experience.

2. How We Use Your Information

We use your personal information for business-related purposes, including:

• Responding to questions or service requests
• Providing quotes or consultations
• Scheduling services
• Completing requested work
• Communicating about bookings, changes, invoices, or follow-ups
• Improving our website, services, and customer experience
• Keeping business records
• Meeting legal, tax, insurance, or safety requirements

We only collect information that is reasonably necessary for these purposes.

3. Quote Requests and Contact Forms

If you submit a contact form, quote request, or other inquiry through our website, we use the information you provide to respond to your request and communicate with you about our services.

Submitting a form does not automatically create a service agreement. Service details, pricing, and scheduling must be confirmed separately.

4. Photos and Property Information

Customers may choose to send photos, videos, or descriptions of their property to help us understand the work being requested.

We use this information only for business purposes, such as preparing quotes, planning work, assessing access, or understanding the requested service.

We will not publicly post or share photos of your property without permission, unless required for legal, insurance, safety, or record-keeping purposes.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use the site.

Cookies are small files stored on your device that help websites function properly and improve user experience.

Analytics information may help us see things like which pages are visited, how people find the website, and how the website can be improved.

You can usually disable cookies through your browser settings, but some website features may not work properly if cookies are turned off.

6. Sharing Your Information

We do not sell your personal information.

We may share information only when reasonably necessary, such as with:

• Website hosting providers
• Booking, invoicing, payment, or business software
• Contractors or service providers involved in completing the work
• Insurance, legal, accounting, or tax professionals
• Government, legal, or regulatory authorities if required by law

Any third parties we work with are expected to handle personal information responsibly and only use it for the purpose it was provided.

7. Payment Information

If payments are made online or through a third-party payment processor, your payment information may be handled directly by that payment provider.

Arrowsmith Arbor & Grounds does not intentionally collect or store full credit card or banking details unless clearly stated and handled through a secure payment system.

8. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration.

This may include using secure communication methods, password-protected accounts, trusted business software, and limiting access to information only to those who need it for business purposes.

However, no website, email, or online system can be guaranteed to be completely secure.

9. How Long We Keep Information

We keep personal information only as long as reasonably necessary for business, legal, insurance, tax, or record-keeping purposes.

For example, we may keep quote records, invoices, service details, and communication history for future reference or legal requirements.

When information is no longer needed, we will take reasonable steps to delete, destroy, or securely store it.

10. Your Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, business, or record-keeping requirements.

You may also contact us if you have questions about how your information is collected, used, or stored.

11. Email and Communication

If you contact us by email, phone, text message, website form, or social media, we may use that information to respond to you and communicate about our services.

We may also follow up about quotes, bookings, invoices, or service-related matters.

We will not send unnecessary marketing emails without your consent.

12. Third-Party Websites

Our website may include links to third-party websites, such as social media pages, payment platforms, or other online services.

We are not responsible for the privacy practices, policies, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for adults and property owners or authorized representatives.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

Arrowsmith Arbor & Grounds may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Arrowsmith Arbor & Grounds
Email: arrowsmitharbor@gmail.com
Phone: (250) 240-0255