Last updated: May 21, 2026

Welcome to the Arrowsmith Arbor & Grounds website. By using this website or contacting us for services, you agree to the following terms and conditions. Please read them carefully.

1. About Our Business

Arrowsmith Arbor & Grounds provides landscaping, tree care, storm cleanup, winter property care, and related outdoor services on Vancouver Island.

The information on this website is provided for general information purposes only. Services, pricing, availability, and service areas may change at any time.

2. Website Use

By using this website, you agree to use it for lawful purposes only. You may not use this website in a way that could damage, interfere with, or affect the operation of the site or the experience of other users.

All content on this website, including text, images, logos, service descriptions, and design elements, belongs to Arrowsmith Arbor & Grounds unless otherwise stated. You may not copy, reuse, or reproduce our content without permission.

3. Service Information

We do our best to provide accurate information about our services. However, the descriptions on this website are general and may not apply to every property, situation, or job.

Any service recommendations, estimates, or quotes may depend on factors such as property conditions, access, weather, safety concerns, materials, equipment needs, and the scope of work required.

4. Quotes and Consultations

We may offer free consultations to help customers get a clear idea before making a decision.

Quotes or estimates provided by Arrowsmith Arbor & Grounds are based on the information available at the time. Final pricing may change if the scope of work changes, if unexpected conditions are discovered, or if additional work is requested.

A quote is not considered accepted until both the customer and Arrowsmith Arbor & Grounds agree to the work, pricing, and scheduling.

5. Bookings and Scheduling

Service dates and times are subject to availability, weather conditions, property access, and safety considerations.

Outdoor work may need to be rescheduled due to heavy rain, wind, snow, icy conditions, unsafe working conditions, equipment issues, or other circumstances outside of our control.

We will make reasonable efforts to communicate scheduling changes as soon as possible.

6. Customer Responsibilities

Customers are responsible for providing accurate information about the property and requested work.

Customers are also responsible for ensuring safe and reasonable access to the work area. This may include unlocking gates, moving vehicles, securing pets, clearing personal items, and notifying us of any hazards on the property.

Arrowsmith Arbor & Grounds is not responsible for delays, incomplete work, or additional costs caused by lack of access, hidden hazards, inaccurate information, or customer-requested changes.

7. Tree Services

Our tree services may include care, pruning, shaping, cleanup, and small tree removals (6" in diameter).

Arrowsmith Arbor & Grounds does not assess hazard trees, and does not remove trees larger than 6 inches in diameter at 12 inches from the base of the tree.

If a tree appears unsafe, unstable, protected, or beyond the scope of our services, we may recommend that the customer contact a TRAQ-certified tree risk assessor, or other appropriate professional.

8. Winter Services

Winter property care may include services such as snow clearing, ice management, storm cleanup, drainage clearing, and general property access support.

Due to the unpredictable nature of Vancouver Island's weather, winter services may vary depending on conditions, safety, timing, and accessibility.

Arrowsmith Arbor & Grounds cannot guarantee that surfaces will remain completely free of snow, ice, water, debris, or slippery conditions after service, especially during ongoing weather events.

9. Payments

Payment terms will be discussed before work begins unless otherwise agreed.

Customers are responsible for paying the agreed amount by the due date listed on the invoice or agreement.

Late payments may result in additional fees, delayed future services, or collection action where permitted by law.

10. Cancellations and Changes

Customers should provide as much notice as possible if they need to cancel or reschedule a service.

Customers will be subjected to a late fee for any cancellation within 48 hours of the scheduled work

If a customer cancels after materials have been purchased, equipment has been arranged, or work has already started, the customer may still be responsible for related costs.

Changes to the agreed scope of work may result in additional charges.

11. Safety and Right to Refuse Work

Safety is important to us. Arrowsmith Arbor & Grounds reserves the right to refuse, pause, or stop work if conditions are unsafe or outside the scope of our services.

This may include unsafe trees, unstable ground, extreme weather, poor access, aggressive animals, hazardous materials, or any other condition that may put people, property, or equipment at risk.

We have a zero-tolerance policy for aggressive behavior, abusive language, threats, harassment, or mistreatment of any kind. Services may be refused or cancelled if this policy is violated.

12. Limitation of Liability

Arrowsmith Arbor & Grounds takes reasonable care when providing services. However, we are not responsible for damage or issues caused by hidden, unknown, pre-existing, or improperly maintained property conditions.

This may include underground utilities, irrigation lines, buried objects, weak branches, unstable trees, poor drainage, damaged surfaces, or items left in the work area.

To the fullest extent permitted by law, Arrowsmith Arbor & Grounds is not liable for indirect, incidental, or consequential damages related to the use of this website or our services.

13. Third-Party Links

This website may contain links to third-party websites or services. These links are provided for convenience only.

Arrowsmith Arbor & Grounds is not responsible for the content, privacy practices, or terms of any third-party websites.

14. Privacy

Any personal information submitted through this website, such as names, phone numbers, email addresses, or service requests, will be handled according to our Privacy Policy. 

15. Changes to These Terms

Arrowsmith Arbor & Grounds may update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date.

Continued use of the website after changes are posted means you accept the updated terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Arrowsmith Arbor & Grounds
Email: arrowsmitharbor@gmail.com
Phone: (250) 240-0255